Shipping Policy
19 July 2026
Scope
This Shipping Policy applies only to physical books and printed resources purchased from DecodingEdu. It does not apply to digital downloads, courses or webinar registrations.
Shipping availability
Available destinations, delivery options, estimated charges and estimated delivery periods will be displayed at checkout when physical sales are activated.
DecodingEdu should not accept an order for a destination that the selected delivery service cannot support.
Order processing
Orders are processed after payment confirmation. Processing time may vary according to:
- Product availability
- Printing schedule
- Public holidays
- Delivery destination
- Bulk-order requirements
Estimated processing or dispatch information will be provided with the product listing or order confirmation.
Delivery estimates
Delivery periods are estimates and not guaranteed unless expressly stated. Delays may occur because of courier operations, weather, public holidays, security conditions, customs procedures, incorrect delivery information or other circumstances outside reasonable control.
Delivery information
Customers are responsible for providing a complete and accurate:
- Recipient name
- Delivery address
- City and postal code
- Contact number where required by the courier
- Delivery instructions where supported
Additional charges resulting from incorrect or incomplete information may be payable by the customer.
Tracking
Where tracking is available, relevant details will be provided after dispatch.
International orders
If international delivery is offered, the customer may be responsible for customs duties, import taxes, handling charges or local fees imposed in the destination country. These charges are not controlled by DecodingEdu unless expressly included at checkout.
Damaged or incorrect products
Customers should contact [email protected] within seven calendar days of delivery if a product arrives damaged, defective or incorrect.
The message should include the order number, explanation and reasonable photographic evidence. DecodingEdu may offer a replacement or refund according to the Refund and Cancellation Policy.
Lost deliveries
A shipment will not be treated as lost merely because an estimated delivery date has passed. DecodingEdu and the delivery provider should first be given a reasonable opportunity to investigate.
Failed delivery and return to sender
If a shipment is returned because of an incorrect address, refusal, non-collection or repeated failed delivery, the customer may be responsible for the cost of redelivery.